1. Introduction
At Touch Of Heat, we are committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
By using our website, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our site.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, and home address when you fill out forms or request a service.
- Payment Information: If you opt for finance options, payment details may be collected by our third-party finance providers.
- Technical Data: IP address, browser type, and website interaction data collected via cookies.
- Communication Data: Emails, messages, and inquiries submitted through our website or customer support.
3. How We Use Your Data
We use the information collected to:
- Provide, manage, and improve our services.
- Process service bookings and respond to inquiries.
- Send updates, promotions, or important service-related information.
- Improve website performance and enhance user experience.
- Comply with legal and regulatory obligations.
4. How We Share Your Data
We do not sell, rent, or trade your personal information. However, we may share data with:
- Service providers and partners who assist in delivering our services (e.g., engineers, payment processors, finance providers).
- Regulatory bodies if required by law for compliance purposes.
- Marketing platforms (e.g., Google Ads, Meta) for targeted advertising, only with user consent.
5. Cookie Policy & Tracking Technologies
Our website uses cookies to:
- Improve user experience and website functionality.
- Analyze website traffic through Google Analytics.
- Serve relevant ads based on browsing behavior (only if consent is given).
- You can manage your cookie preferences through your browser settings.
6. Data Protection & Security
We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of online data transmission is 100% secure, so we cannot guarantee absolute security.
7. Your Rights Under GDPR
If you are in the UK or EU, you have rights under GDPR, including:
- The right to access, correct, or delete your data.
- The right to withdraw consent for marketing communications.
- The right to request data portability or restriction of processing.
- To exercise these rights, please contact us at info@touchofheat.co.uk.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or data practices. Please review their policies separately.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
10. Contact Us
For any questions about this Privacy Policy or your personal data, please contact:
Touch Of Heat
touchofheat@outlook.com
07538773431